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Univ. of Central Arkansas: Using LibGuides CMS as a Staff Knowledgebase

Date:
Saturday, February 10, 2018
Time:
2:00pm - 2:15pm U.S. ET
Springy:
Talia Richards
Session type:
Guest Presenter
Location:
ALA-Annual New Orleans: Booth 3920
Products covered:
  LibGuides & LibGuides CMS  

In this session:

Elizabeth DiPrince

Elizabeth DiPrince
Systems and Web Librarian


Jessica Riedmueller

Jessica Riedmueller
​Instruction Services Librarian

Communicating Information Internally to Staff & Reference Desk Workers

We use LibGuide CMS to create a knowledgebase for faculty and staff who work the library’s Reference Desk. In our library, our Reference Desk is covered by 16 faculty and staff who work in different departments in the library and have varied schedules. Communicating information to this group to can be challenging, and the reference LibGuide gave us the opportunity to collect information in one easy-to-use location.

Through the LibGuides discussion board, general informational pages, department specific pages, FAQ, and statistics dashboard we have created a resource that workers at the Reference Desk can use to quickly find the information they need. In our presentation we will discuss how we decided what information to use in the guide, the CMS tools we used to create the guide, and ways to make access easier for the users.

Products covered: LibGuides & LibGuides CMS

Training Session Software

For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.