Event Title

Univ. of Central Arkansas: Using LibGuides CMS as a Staff Knowledgebase

Saturday, February 10, 2018
2:00pm - 2:15pm U.S. ET (UTC -4) convert to my time zone

Event Details


Products Covered:
LibGuides & LibGuides CMS  
PLA 2020: Booth #641
Session Type:
Guest Presenter
Talia Richards


Elizabeth DiPrince

Elizabeth DiPrince
Systems and Web Librarian

Jessica Riedmueller

Jessica Riedmueller
​Instruction Services Librarian

Communicating Information Internally to Staff & Reference Desk Workers

We use LibGuide CMS to create a knowledgebase for faculty and staff who work the library’s Reference Desk. In our library, our Reference Desk is covered by 16 faculty and staff who work in different departments in the library and have varied schedules. Communicating information to this group to can be challenging, and the reference LibGuide gave us the opportunity to collect information in one easy-to-use location.

Through the LibGuides discussion board, general informational pages, department specific pages, FAQ, and statistics dashboard we have created a resource that workers at the Reference Desk can use to quickly find the information they need. In our presentation we will discuss how we decided what information to use in the guide, the CMS tools we used to create the guide, and ways to make access easier for the users.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.