Event Info
Arizona State University: Ask-a-Librarian Program
3:30pm - 3:45pm (Eastern Time - US & Canada) change time zone
About:
Stephen Arougheti
Operations Supervisor - Information Services
Creating An Institutional Knowledge Channel with LibAnswers
With a university of students, faculty, and staff totaling more than 100,000, ASU Library is confronted with the challenge of connecting a global community to high-quality resources and information professionals; allowing each person to recognize their potential and be successful. In building a library for the 21st century, one designed to confront a complex network of technological challenges, ASU Library implemented the Springshare platform LibAnswers to create an institutional knowledge communication channel called Ask-a-Librarian.
The Ask-a-Librarian chat/email service is staffed by information professionals providing triage reference to the ASU community. Complex reference questions that are unable to be readily triaged are transferred to one of three discipline Division Queues (i.e. humanities, social sciences, or STEM); each comprised of a team of librarians for follow-up using Springshare’s helpful Assign/Transfer tools. ASU Library’s evaluation of Ask-a-Librarian, including decisions to expand hours of service and staffing, are supported by Springshare’s in-depth data analytics. The presentation focuses on the functionality that Springshare’s LibAnswers platform provides to ASU Library’s Ask-a-Librarian client and the transformative strategies being implemented to improve services to the ASU community. Ask-a-Librarian is an essential resource in serving the ASU Library mission of providing “everything for everybody, everywhere.” It is in this spirit that ASU Library is proud to partner with Springshare to change how users connect and interact with information through the technology around them.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Introduction to Patron Point: Managing the User Portal & Dashboard
- Date:
- Thursday, March 28, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Patron Point
- Register!
LibStaffer: Your Go-To Staff Management Solution
- Date:
- Thursday, March 28, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibStaffer Sales Demonstrations
- Register!
Introduction to Patron Point: Patrons, Segments, Email Building & Reporting
- Date:
- Friday, March 29, 2024
- Time:
- 12:00pm - 1:15pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Patron Point
- Register!
Save time with LibAnswers Macros and Canned Messages
- Date:
- Monday, April 1, 2024
- Time:
- 2:00pm - 2:30pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers > LibChat LibAnswers
- Register!
Designing LibGuides for Mobile
- Date:
- Tuesday, April 2, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
PLA - Public Library Association Conference (Booth # 501)
- Date:
- Wednesday, April 3, 2024
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- Time:
- All Day Event
Enhancing Design with Gallery Boxes in LibGuides
- Date:
- Wednesday, April 3, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Lending Tickets and Museum Passes with LibCal
- Date:
- Wednesday, April 3, 2024
- Time:
- 3:30pm - 3:45pm
- Products Covered:
- Flash Presentation LibCal
Patron Engagement with Patron Point Email Marketing & Automation
- Date:
- Wednesday, April 3, 2024
- Time:
- 4:30pm - 4:45pm
- Products Covered:
- Flash Presentation Patron Point