Event Info
Arizona State University: Ask-a-Librarian Program
3:30pm - 3:45pm (Eastern Time - US & Canada) change time zone
About:
Stephen Arougheti
Operations Supervisor - Information Services
Creating An Institutional Knowledge Channel with LibAnswers
With a university of students, faculty, and staff totaling more than 100,000, ASU Library is confronted with the challenge of connecting a global community to high-quality resources and information professionals; allowing each person to recognize their potential and be successful. In building a library for the 21st century, one designed to confront a complex network of technological challenges, ASU Library implemented the Springshare platform LibAnswers to create an institutional knowledge communication channel called Ask-a-Librarian.
The Ask-a-Librarian chat/email service is staffed by information professionals providing triage reference to the ASU community. Complex reference questions that are unable to be readily triaged are transferred to one of three discipline Division Queues (i.e. humanities, social sciences, or STEM); each comprised of a team of librarians for follow-up using Springshare’s helpful Assign/Transfer tools. ASU Library’s evaluation of Ask-a-Librarian, including decisions to expand hours of service and staffing, are supported by Springshare’s in-depth data analytics. The presentation focuses on the functionality that Springshare’s LibAnswers platform provides to ASU Library’s Ask-a-Librarian client and the transformative strategies being implemented to improve services to the ASU community. Ask-a-Librarian is an essential resource in serving the ASU Library mission of providing “everything for everybody, everywhere.” It is in this spirit that ASU Library is proud to partner with Springshare to change how users connect and interact with information through the technology around them.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Join the Springshare Lounge!
- Date:
- Thursday, September 19, 2024
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users
- Products Covered:
- Multi-Product New session!
- Register!
Best Practices for Chatbot
- Date:
- Monday, September 23, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers > LibChat LibAnswers New session!
- Register!
Create Your Own Datasets: LibInsight for Regular Level Users
- Date:
- Tuesday, September 24, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibInsight New session!
- Register!
Level Up LibGuides: Curate, Write, and Design Better Guides
- Date:
- Wednesday, September 25, 2024
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
La creación de su primera LibGuide: Navegación Lateral
- Date:
- Thursday, September 26, 2024
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users En Español
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
SpringySession: Enhancing Internal Communication with Blogs
- Date:
- Thursday, September 26, 2024
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
BCCLS - LibCal Spaces Overview
- Date:
- Tuesday, October 1, 2024
- Time:
- 10:30am - 11:15am
- Register!
SpringyCamp for Public Libraries
- Date:
- Tuesday, October 1, 2024
- Time:
- 12:00pm - 3:30pm
- User Type/Language:
- Beginner Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- SpringyCamp
- Register!
LibGuides Basics: Building Your First LibGuide - Side Nav
- Date:
- Wednesday, October 2, 2024
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!