Event Info
Arizona State University: Ask-a-Librarian Program
3:30pm - 3:45pm (Eastern Time - US & Canada) change time zone
About:
Stephen Arougheti
Operations Supervisor - Information Services
Creating An Institutional Knowledge Channel with LibAnswers
With a university of students, faculty, and staff totaling more than 100,000, ASU Library is confronted with the challenge of connecting a global community to high-quality resources and information professionals; allowing each person to recognize their potential and be successful. In building a library for the 21st century, one designed to confront a complex network of technological challenges, ASU Library implemented the Springshare platform LibAnswers to create an institutional knowledge communication channel called Ask-a-Librarian.
The Ask-a-Librarian chat/email service is staffed by information professionals providing triage reference to the ASU community. Complex reference questions that are unable to be readily triaged are transferred to one of three discipline Division Queues (i.e. humanities, social sciences, or STEM); each comprised of a team of librarians for follow-up using Springshare’s helpful Assign/Transfer tools. ASU Library’s evaluation of Ask-a-Librarian, including decisions to expand hours of service and staffing, are supported by Springshare’s in-depth data analytics. The presentation focuses on the functionality that Springshare’s LibAnswers platform provides to ASU Library’s Ask-a-Librarian client and the transformative strategies being implemented to improve services to the ASU community. Ask-a-Librarian is an essential resource in serving the ASU Library mission of providing “everything for everybody, everywhere.” It is in this spirit that ASU Library is proud to partner with Springshare to change how users connect and interact with information through the technology around them.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
LibCal Admin Essentials
- Date:
- Wednesday, January 15, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
Patron Point: Get Noticed with Notices
- Date:
- Wednesday, January 15, 2025
- Time:
- 3:30pm - 4:00pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- Patron Point
- Register!
Meet the New LibGuides Blog
- Date:
- Thursday, January 16, 2025
- Time:
- 10:00am - 11:00am
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- Early Bird/EU Opt Time LibGuides & LibGuides CMS
- Register!
Designing Your LibAnswers Homepage
- Date:
- Tuesday, January 21, 2025
- Time:
- 1:00pm - 1:50pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers Multi-Product New session!
- Register!
Forms and Surveys for Libraries
- Date:
- Wednesday, January 22, 2025
- Time:
- 2:00pm - 2:45pm
- Session Type:
- Build It
- User Type/Language:
- Beginner Users
- Products Covered:
- LibWizard
- Register!
E-Reservas en LibGuides
- Date:
- Thursday, January 23, 2025
- Time:
- 10:00am - 11:00am
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users En Español
- Products Covered:
- LibGuides & LibGuides CMS ¡Sesión nueva!
- Register!
LibLearnX - Booth #312
- From:
- Saturday, January 25, 2025
- To:
- Monday, January 27, 2025
LibCal: Setting Up Tickets and Passes
- Date:
- Monday, January 27, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Public Library Interest
- Products Covered:
- LibCal
- Register!
Increase Engagement with Patron Point
- Date:
- Tuesday, January 28, 2025
- Time:
- 10:30am - 11:30am
- Session Type:
- Product Demo / Sneak Peek
- User Type/Language:
- Public Library Interest
- Products Covered:
- Patron Point
- Register!