Event Info

LibAnswers System Overview & Planning

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Wednesday, May 23, 2018
2:00pm - 2:45pm (Eastern Time - US & Canada) change time zone

About:

Are you setting up a brand new LibAnswers system? Get to know the different parts of LibAnswers first and see how they all work together! Then, set up a plan to configure queues, create FAQ groups, set up Ref Analytics datasets, and manage LibChat.

Learning Objectives:

  • LibAnswers system overview
  • Planning queues, FAQ groups, Ref Analytics datasets, and LibChat widgets and departments
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