In this session:
Are you setting up a brand new LibAnswers system? Get to know the different parts of LibAnswers first and see how they all work together! Then, set up a plan to configure queues, create FAQ groups, set up Ref Analytics datasets, and manage LibChat.
- LibAnswers system overview
- Planning queues, FAQ groups, Ref Analytics datasets, and LibChat widgets and departments
This session is intended for: Admin Users
Products covered: LibAnswers
Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.
Training Session Software
For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.