Event Info
Academic Librarians: Be Everywhere... Right From Your Desk
3:00pm - 3:30pm (Eastern Time - US & Canada) change time zone
About:
Customer Service Happens Where They Need It Most
With LibAnswers, your reach can extend far beyond the walls of the library. Embed point-of-need FAQs in discovery layers, add proactive LibChat widgets to your OPAC, share customizable 'Ask Us' forms on your website, and communicate live with integrated social media - so your Library's customer service is available right at the point-of-need.
"In a dynamic world where knowledge is exploding and its half-life is shortening, the key requirement is access to knowledge sources at the specific time the particular information is needed." - Charles Jenning, Global Head of Learning, Reuters
Patrons want easy-to-find resources when and where they need it the most. Take the below quote from Digital Learning Strategist David James from Looop, and replace 'employee' with student and 'job' with classes. Library guidance is clearly needed at a student's point-of-need, so that 'learning-by-doing' can occur.
"The central premise of the ‘resources-first’ approach is that employees want easy-to-find, point-of-need support to overcome their real-life challenges, so they can both do their current jobs better and faster, as well as improve their prospects for the future."
30min LibAnswers Tour, We'll Cover:
- LibAnswers Platform Components - Brief overview of the components of LibAnswers from search FAQs, live proactive LibChat, Social Media Management, a robust ticketing system, and more.
- Embeddable Widgets - See live examples of LibAnswers widgets embedded in discovery layers, library websites, courseware tools, and more.
- Robust Statistics - Get credit where credit is due. With robust statistics you can demonstrably showcase the library's invaluable guidance and support to your community.
Cited Resources:
- James, David (2017). The Secret to Learning at the Point-of-Need, LinkedIn Blog Post.
- Jenning, Charles (2009) The Point-of-Need: Where Effect Learning Really Matters.
- Zhang & Meyer (2014). Proactive Chat Reference: Getting in the Users' Space. College & Research Libraries News (Vol. 75, 4)
For help, please consult our help documentation and/or contact our support team.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Lending Hub Webinar for Public Libraries
- Date:
- Monday, December 9, 2024
- Time:
- 10:00am - 10:45am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > Spaces & Equipment
- Register!
Keep your patrons updated: The System Status Management Tool
- Date:
- Tuesday, December 10, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users Intermediate Users
- Products Covered:
- LibAnswers New session!
- Register!
LibCal & Lending Hub Webinar for Public Libraries
- Date:
- Wednesday, December 11, 2024
- Time:
- 11:00am - 11:45am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > Spaces & Equipment
- Register!
What Your Patrons are Telling You: Statistics in LibGuides
- Date:
- Wednesday, December 11, 2024
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Learning Lab: Boosting Survey Engagement with SMS
- Date:
- Wednesday, December 11, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Learning Lab
- Products Covered:
- Patron Point
- Register!
Build a LibGuide for a Strategic Plan
- Date:
- Thursday, December 12, 2024
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
SpringySession: From Proposal to Presentation: a Step-by-Step Guide to Conference Programs Using Springy Tools
- Date:
- Thursday, December 12, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > LibMaps LibCal LibInsight LibWizard
- Register!
Best Practices for your New A-Z List
- Date:
- Tuesday, January 7, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibCal Basics: Creating Book Club Kits with the Equipment Module
- Date:
- Wednesday, January 8, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users Beginner Users Public Library Interest
- Products Covered:
- LibCal New session!
- Register!