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LibAnswers: Productivity Tactics for Enhancing Customer Service

Date:: Wednesday, July 18, 2018
Time:: 11:30am - 12:00pm U.S. ET
Springy:: Talia Richards
Session type:: Sneak Peek / Product Tour
Location:: Sneak Peek Room: https://springshare.zoom.us/j/874158916
Products covered:: LibAnswers
User Level:: All Users

In this session:

Strategies for Maximizing Staff Efficiencies

Providing patrons with outstanding customer service starts with ensuring that staff are using their time, resources, and energy as productively as possible. Instead of letting your "day get away from you", outsmart your day with these LibAnswers features and tips for improving staff productivity.

During this webinar, we'll cover:

Quick Overview of LibAnswers - Brief tour of the 5 components of LibAnswers Platform.
New LibChat Operator UI - The redesigned LibChat operator console has amazing new features for better staff communication so you can get out of your inboxes.
Features/Suggestions for Improving Staff Efficiencies - We'll cover some specific LibAnswers features that focus on staff productivity, internal communication, and streamlining workflows.

Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team.

This session is intended for: All Users

Products covered: LibAnswers

Training Session Software

For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.