LibAnswers: Productivity Tactics for Enhancing Customer Service
Print the page Add to a Calendar using iCal
Share page on Facebook This link opens in a new window
Add to Google Calendar This link opens in a new window
Share page on Twitter This link opens in a new window
Wednesday, July 18, 2018
11:30am - 12:00pm (Eastern Time - US & Canada) change time zone
11:30am - 12:00pm (Eastern Time - US & Canada) change time zone
About:
Strategies for Maximizing Staff Efficiencies
Providing patrons with outstanding customer service starts with ensuring that staff are using their time, resources, and energy as productively as possible. Instead of letting your "day get away from you", outsmart your day with these LibAnswers features and tips for improving staff productivity.
During this webinar, we'll cover:
- Quick Overview of LibAnswers - Brief tour of the 6 components of LibAnswers Platform.
- New LibChat Operator UI - The redesigned LibChat operator console has amazing new features for better staff communication so you can get out of your inboxes.
- Features/Suggestions for Improving Staff Efficiencies - We'll cover some specific LibAnswers features that focus on staff productivity, internal communication, and streamlining workflows.
Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team.
For help, please consult our help documentation and/or contact our support team.
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
What Your Patrons are Telling You: Statistics in LibGuides
You can learn a lot about what your patrons use and what they need by tracking your LibGuides statistics. In this session, we will look at the updated stats module for the new A-Z database page as...
More
- Date:
- Tuesday, April 23, 2024
- Time:
- 1:00pm - 1:45pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Creating recurring events for Kids Programs in Public Libraries
Children's programs can bring lots of visitors into the library! If you have a series of storytimes, book clubs, science club or any other reoccurring events, then this session is for you! We'll cover...
More
- Date:
- Wednesday, April 24, 2024
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibCal
- Register!
Best Practices for Resources Icons in LibGuides
Resource icons can be used for databases and other assets to indicate the resource type or features and even link to additional information. Learn how to build icons that match your services and are...
More
- Date:
- Thursday, April 25, 2024
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibCal: Events, Spaces, Tickets, and more
Calendars, Spaces, & Appointments - oh my! LibCal makes your customer-facing calendars easy for patrons and staff alike.
LibCal's modules are fully interactive with each other, so creating an Event...
More
- Date:
- Thursday, April 25, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal Sales Demonstrations
- Register!
Patron Point: Email Previewing and Testing with Dynamic Content in Emails
Crafting targeted emails for your patrons has never been simpler. Instead of creating entirely different emails to send to different mailing lists, with Patron Point you can create one email with...
More
- Date:
- Friday, April 26, 2024
- Time:
- 12:30pm - 1:00pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Patron Point
- Register!
Summer Reading Programs for Adults in LibGuides with Events in LibCal
Does your library have a summer reading program for adults? In this session, we'll create a guide to summer reading fun for adults and show you how to create events in LibCal. Then we'll see three...
More
- Date:
- Monday, April 29, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Sharing Library News with a LibGuides Blog
The blogs area in LibGuides is all-new! Join us for a one-hour session as we demonstrate how to share your library news and highlight new collections and services. Blogs allow your patrons to...
More
- Date:
- Tuesday, April 30, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
Get the Best Patron Reach: Using A/B Testing in Patron Point Emails
Take advantage of Patron Point’s pre-built A/B testing capabilities, and help your library optimize content. A/B testing allows users to create multiple versions of the same email to see which...
More
- Date:
- Wednesday, May 1, 2024
- Time:
- 12:30pm - 1:00pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- Patron Point
- Register!
LibAnswers: Springy Picks Top Tips & Tricks
Join Springy Michelle for top tips on getting the most out of LibAnswers. We will talk about tricks for tickets, design tips for FAQs that pop and creating some perfect personal settings and...
More
- Date:
- Wednesday, May 1, 2024
- Time:
- 2:00pm - 2:30pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibAnswers New session!
- Register!
