Event Title

Answer Patron Questions with LibAnswers

Thursday, February 27, 2020
3:00pm - 3:15pm (Eastern Time - US & Canada) change time zone

Event Details


Products Covered:
Flash Presentation   LibAnswers  
PLA 2020: Booth #641
Session Type:
Live @Conference
Talia Richards


... even when they're not in the library

With LibAnswers, you can:

  • Provide live chat reference from your library website, catalog, or any webpage with optional 24/7 coverage;
  • Turn frequently asked question into searchable FAQs;
  • Answer patron tweets, Facebook posts/DMs, and SMS all from one interface
  • ... and more!

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.