Answer Patron Questions with LibAnswers
- Thursday, February 27, 2020
- 3:00pm - 3:15pm U.S. ET (UTC -4)
- Talia Richards
- Session type:
- Live @Conference
- PLA 2020: Booth #641
- Products covered:
In this session:
... even when they're not in the library
With LibAnswers, you can:
- Provide live chat reference from your library website, catalog, or any webpage with optional 24/7 coverage;
- Turn frequently asked question into searchable FAQs;
- Answer patron tweets, Facebook posts/DMs, and SMS all from one interface
- ... and more!
Products covered: Flash Presentation, LibAnswers
Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.
For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.