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Answer Patron Questions with LibAnswers

Answer Patron Questions with LibAnswers

Date:
Thursday, February 27, 2020
Time:
3:00pm - 3:15pm U.S. ET (UTC -4)
Springy:
Talia Richards
Session type:
Live @Conference
Location:
PLA 2020: Booth #641
Products covered:
  Flash Presentation     LibAnswers  

In this session:

... even when they're not in the library

With LibAnswers, you can:

  • Provide live chat reference from your library website, catalog, or any webpage with optional 24/7 coverage;
  • Turn frequently asked question into searchable FAQs;
  • Answer patron tweets, Facebook posts/DMs, and SMS all from one interface
  • ... and more!

Products covered: Flash Presentation, LibAnswers

Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.

Webinar Software

For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.