Event Info

LibAnswers Cooperative Features

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Monday, April 27, 2020
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone

About:

A LibAnswers Cooperative allows librarians across multiple LibAnswers sites to provide collaborative chat reference through LibChat. Librarians answer patron chats on behalf of all member libraries within the cooperative. The 24/7 Global Cooperatives, staffed by contributing member libraries and dedicated Springy reference librarians, provide continuous chat reference to patrons when local staff are unavailable.

Learning Objectives:

  • Overview of Cooperatives
  • Managing a Cooperative
  • Using the Chat Dashboard
  • Creating Chat Widgets
  • Answering Chats
  • Using FAQs and Canned Messages
  • Viewing Transcripts, Feedback, and Statistics
This session covers Cooperative features only.
If you would like to learn more about Tickets and FAQs or if you are new to LibAnswers, check out our training calendar or recorded training sessions.
Registration has closed.