Event Title

LibAnswers Cooperative Features

Monday, April 27, 2020
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone

Event Details


Products Covered:
LibAnswers Training Room: https://springshare.zoom.us/j/393214184
Session Type:
Build It Session
Maria McShane


A LibAnswers Cooperative allows librarians across multiple LibAnswers sites to provide collaborative chat reference through LibChat. Librarians answer patron chats on behalf of all member libraries within the cooperative. The 24/7 Global Cooperatives, staffed by contributing member libraries and dedicated Springy reference librarians, provide continuous chat reference to patrons when local staff are unavailable.

Learning Objectives:

  • Overview of Cooperatives
  • Managing a Cooperative
  • Using the Chat Dashboard
  • Creating Chat Widgets
  • Answering Chats
  • Using FAQs and Canned Messages
  • Viewing Transcripts, Feedback, and Statistics
This session covers Cooperative features only.
If you would like to learn more about Tickets and FAQs or if you are new to LibAnswers, check out our training calendar or recorded training sessions.
Registration has closed.

Webinar Software

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