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LibAnswers Cooperative Features

Date:
Monday, April 27, 2020
Time:
2:00pm - 3:00pm U.S. ET (UTC -4)
Springy:
Maria McShane
Session type:
Basic Training Session
Location:
LibAnswers Training Room: https://springshare.zoom.us/j/393214184
Products covered:
  LibAnswers  

In this session:

A LibAnswers Cooperative allows librarians across multiple LibAnswers sites to provide collaborative chat reference through LibChat. Librarians answer patron chats on behalf of all member libraries within the cooperative. The 24/7 Global Cooperatives, staffed by contributing member libraries and dedicated Springy reference librarians, provide continuous chat reference to patrons when local staff are unavailable.

Learning Objectives:

  • Overview of Cooperatives
  • Managing a Cooperative
  • Using the Chat Dashboard
  • Creating Chat Widgets
  • Answering Chats
  • Using FAQs and Canned Messages
  • Viewing Transcripts, Feedback, and Statistics
This session covers Cooperative features only.
If you would like to learn more about Tickets and FAQs or if you are new to LibAnswers, check out our training calendar or recorded training sessions.

Products covered: LibAnswers

Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.

Webinar Software

For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.