Making Queues More Efficient
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Tuesday, June 22, 2021
1:00pm - 1:20pm (Eastern Time - US & Canada) change time zone
1:00pm - 1:20pm (Eastern Time - US & Canada) change time zone
About:
Queues can sometimes appear to be disaster zones, with either staff or patrons waiting on a reply. Use built-in LibAnswers feature to keep staff working more efficiently and patrons involved in the ticket.
We'll cover:
- Setting up reply timers to alert staff of unanswered tickets
- Configuring the inactivity reminder to request that patrons follow up or have their ticket closed
- Customizing ticket notifications to remind staff to answer claimed tickets
- Setting Out of Office status to allow tickets to be taken care of when staff are unavailable
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
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