Queues can sometimes appear to be disaster zones, with either staff or patrons waiting on a reply. Use built-in LibAnswers feature to keep staff working more efficiently and patrons involved in the ticket.

We'll cover:

• Setting up reply timers to alert staff of unanswered tickets
• Configuring the inactivity reminder to request that patrons follow up or have their ticket closed
• Customizing ticket notifications to remind staff to answer claimed tickets
• Setting Out of Office status to allow tickets to be taken care of when staff are unavailable