Event Title

Making Queues More Efficient

Tuesday, June 22, 2021
1:00pm - 1:20pm (Eastern Time - US & Canada) change time zone

Event Details

Details

Products Covered:
LibAnswers   New Session!  
User Level:
Admin Account Level Users   Advanced Users   Intermediate Users  
Session Type:
Training Tidbit Session
Springy:
Carrie Williams

About:

Queues can sometimes appear to be disaster zones, with either staff or patrons waiting on a reply. Use built-in LibAnswers feature to keep staff working more efficiently and patrons involved in the ticket.

We'll cover:

  • Setting up reply timers to alert staff of unanswered tickets
  • Configuring the inactivity reminder to request that patrons follow up or have their ticket closed
  • Customizing ticket notifications to remind staff to answer claimed tickets
  • Setting Out of Office status to allow tickets to be taken care of when staff are unavailable
Registration has closed.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.