Queues can sometimes appear to be disaster zones, with either staff or patrons waiting on a reply. Use built-in LibAnswers feature to keep staff working more efficiently and patrons involved in the ticket.
- Setting up reply timers to alert staff of unanswered tickets
- Configuring the inactivity reminder to request that patrons follow up or have their ticket closed
- Customizing ticket notifications to remind staff to answer claimed tickets
- Setting Out of Office status to allow tickets to be taken care of when staff are unavailable