Event Info

Making Queues More Efficient

Tuesday, June 22, 2021
1:00pm - 1:20pm (Eastern Time - US & Canada) change time zone

About:

Queues can sometimes appear to be disaster zones, with either staff or patrons waiting on a reply. Use built-in LibAnswers feature to keep staff working more efficiently and patrons involved in the ticket.

We'll cover:

  • Setting up reply timers to alert staff of unanswered tickets
  • Configuring the inactivity reminder to request that patrons follow up or have their ticket closed
  • Customizing ticket notifications to remind staff to answer claimed tickets
  • Setting Out of Office status to allow tickets to be taken care of when staff are unavailable
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