Queues can sometimes appear to be disaster zones, with either staff or patrons waiting on a reply. Use built-in LibAnswers feature to keep staff working more efficiently and patrons involved in the ticket.
We'll cover:
Setting up reply timers to alert staff of unanswered tickets
Configuring the inactivity reminder to request that patrons follow up or have their ticket closed
Customizing ticket notifications to remind staff to answer claimed tickets
Setting Out of Office status to allow tickets to be taken care of when staff are unavailable
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Privacy Statement
To use this platform, the system writes one or more cookies in your browser. These cookies are not shared with any third parties. In addition, your IP address and browser information is stored in server logs and used to generate anonymized usage statistics. Your institution uses these statistics to gauge the use of library content, and the information is not shared with any third parties.
