Event Info

Getting Started with Chatbot for LibAnswers

Thursday, March 30, 2023
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone


Chatbot serves as the first point of contact for your online patrons, guiding them through options, and passing them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators. 

Learn how to set up Chatbot for your site!

We'll cover: 

  • Getting to know Chatbot for LibAnswers
  • Setting up a flow
  • Using the question bank
  • Applying a flow to a chat widget
Registration has closed.