Getting Started with Chatbot for LibAnswers
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Thursday, March 30, 2023
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
2:00pm - 3:00pm (Eastern Time - US & Canada) change time zone
About:
Chatbot serves as the first point of contact for your online patrons, guiding them through options, and passing them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators.
Learn how to set up Chatbot for your site!
We'll cover:
- Getting to know Chatbot for LibAnswers
- Setting up a flow
- Using the question bank
- Applying a flow to a chat widget
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
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- Time:
- 1:00pm - 2:00pm
- User Type/Language:
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- LibConnect Pro New session!
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- Date:
- Wednesday, October 22, 2025
- Time:
- 11:00am - 12:00pm
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- LibGuides & LibGuides CMS
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- Time:
- 1:00pm - 1:30pm
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- LibGuides & LibGuides CMS
- Register!
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- Date:
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- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibWizard New session!
- Register!
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- Date:
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- Time:
- 1:00pm - 2:00pm
- User Type/Language:
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- Date:
- Tuesday, November 4, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
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- Date:
- Wednesday, November 5, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Beginner Users Regular Level Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
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- Time:
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