Event Info

Build a Chatbot: Satisfaction survey with LibAnswers and LibWizard
12:00pm - 12:30pm (Eastern Time - US & Canada) change time zone
About:
Chatbot serves as the first point of contact for your online patrons, guiding them through options, and passing them on to a resource or staff member as needed. There are hundreds of potential uses for chatbot. In this short session, we'll show you step by step how to integrate a LibWizard user satisfaction survey in Chatbot and embed it in a widget on your library website.
We'll cover:
- Creating a new chatbot flow
- Using the LibWizard survey integration
- Applying a flow to a chat widget
- Embedding your chat widget on a webpage
Note: Chatbot is available for most LibAnswers sites! Chatbot can be used whether or not your library currently uses live chat operators.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
New Feature: Imports and Updates with the New A-Z List
- Date:
- Tuesday, April 22, 2025
- Time:
- 12:00pm - 12:40pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Learning Lab: Leveraging Library Card Sign-Up Month
- Date:
- Wednesday, April 23, 2025
- Time:
- 1:00pm - 2:00pm
- Session Type:
- Learning Lab
- User Type/Language:
- Public Library Interest
- Products Covered:
- Patron Point
- Register!
Build-a-LibGuide for School Libraries
- Date:
- Wednesday, April 23, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!
New Feature: ILS Patron Look-up in LibAnswers
- Date:
- Tuesday, April 29, 2025
- Time:
- 1:00pm - 1:20pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers LibAnswers > LibChat New session!
- Register!
Using the LibCal API in Patron Point
- Date:
- Wednesday, April 30, 2025
- Time:
- 2:00pm - 2:40pm
- User Type/Language:
- Admin Account Level Users Advanced Users Public Library Interest
- Products Covered:
- LibCal Multi-Product Patron Point
- Register!
La creación de su primera LibGuide: Navegación Superior
- Date:
- Thursday, May 1, 2025
- Time:
- 10:00am - 11:00am
- User Type/Language:
- Beginner Users En Español
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Build-a-LibGuide: Reusable Content & Style Guidelines
- Date:
- Tuesday, May 6, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LibGuides CMS: Making the most of Groups
- Date:
- Wednesday, May 7, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Adding Availability and Managing Appointments in LibCal
- Date:
- Thursday, May 8, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibCal
- Register!