Event Info

Getting Started with Chatbot for LibAnswers
3:00pm - 4:00pm (Eastern Time - US & Canada) change time zone
About:
Chatbot serves as the first point of contact for your online patrons, guiding them through options, and passing them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators.
Learn how to set up Chatbot for your site!
We'll cover:
- Getting to know Chatbot for LibAnswers
- Setting up a flow
- Using the question bank
- Applying a flow to a chat widget
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Accessibility for LibWizard
- Date:
- Thursday, July 31, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibWizard
- Register!
CareerShift @ Hire B10+ Allerton Conference
- From:
- Monday, August 4, 2025
- To:
- Wednesday, August 6, 2025
Build-a-LibGuide: Subject or Course Guide
- Date:
- Tuesday, August 5, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Beginner Users Intermediate Users Regular Level Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
North Carolina Public Library Directors Association Summer Meeting
- From:
- Wednesday, August 6, 2025
- To:
- Thursday, August 7, 2025
Learning Lab: Creating Trauma-Informed Library Tutorials Using LibWizard
Accessibility for LibAnswers
- Date:
- Thursday, August 7, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users Regular Level Users
- Products Covered:
- LibAnswers New session!
- Register!
Activación de la autenticación multifactor (MFA) en LibApps
- Date:
- Tuesday, August 12, 2025
- Time:
- 11:00am - 11:30am
- User Type/Language:
- En Español
- Products Covered:
- Multi-Product ¡Sesión nueva!
- Register!
Wayfinding as a Service: Elevating User Support in Physical & Digital Spaces
- Date:
- Tuesday, August 12, 2025
- Time:
- 3:00pm - 3:45pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > LibMaps
- Register!
Introduction to LibCal
- Date:
- Wednesday, August 13, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Intermediate Users Public Library Interest Regular Level Users
- Products Covered:
- LibCal LibCal > LibMaps
- Register!