Event Info

Getting Started with Chatbot for LibAnswers
3:00pm - 4:00pm (Eastern Time - US & Canada) change time zone
About:
Chatbot serves as the first point of contact for your online patrons, guiding them through options, and passing them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators.
Learn how to set up Chatbot for your site!
We'll cover:
- Getting to know Chatbot for LibAnswers
- Setting up a flow
- Using the question bank
- Applying a flow to a chat widget
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
Level Up LibGuides: Curate, Write, and Design Better Guides
- Date:
- Thursday, July 17, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Welcome Back: Revisiting Your Welcome Campaign
- Date:
- Thursday, July 17, 2025
- Time:
- 1:30pm - 2:10pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- Patron Point
- Register!
CareerShift @ ACSN Annual Conference (Alumni Career Services Network)
- From:
- Monday, July 21, 2025
- To:
- Wednesday, July 23, 2025
Setting Up LibCal Hours, Exceptions, Holidays and more!
- Date:
- Tuesday, July 22, 2025
- Time:
- 1:00pm - 1:40pm
- User Type/Language:
- Admin Account Level Users
- Products Covered:
- LibCal
- Register!
Crear contenido accesible en LibGuides: color y diseño
- Date:
- Wednesday, July 23, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- En Español
- Products Covered:
- LibGuides & LibGuides CMS ¡Sesión nueva!
- Register!
Customizing LibGuides Templates
- Date:
- Thursday, July 24, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
5 Things Every LibApps Admin Should Know
- Date:
- Tuesday, July 29, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Intermediate Users
- Products Covered:
- Multi-Product New session!
- Register!
Training Tidbit: Adding Alert Boxes to LibGuides
- Date:
- Wednesday, July 30, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Accessibility for LibWizard
- Date:
- Thursday, July 31, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibWizard
- Register!