Getting Started with Chatbot for LibAnswers
Print the page Add to a Calendar using iCal
Share page on Facebook This link opens in a new window
Add to Google Calendar This link opens in a new window
Share page on Twitter This link opens in a new window
Monday, April 17, 2023
3:00pm - 4:00pm (Eastern Time - US & Canada) change time zone
3:00pm - 4:00pm (Eastern Time - US & Canada) change time zone
About:
Chatbot serves as the first point of contact for your online patrons, guiding them through options, and passing them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators.
Learn how to set up Chatbot for your site!
We'll cover:
- Getting to know Chatbot for LibAnswers
- Setting up a flow
- Using the question bank
- Applying a flow to a chat widget
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
Springshare Answers Your Questions: LibCal
At Springshare, we answer LOTS of questions about LibCal every day. From Events to Appointments, settings to syncing, in this session, you'll learn about Springshare customers' most frequently asked...
More
- Date:
- Tuesday, July 8, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibCal New session!
- Register!
Visualizing Data with LibInsight Dashboards
With LibInsight you can create sharable dashboards with your library's important stats, charts, text, and images. Learn how to share this information with your stakeholders and show them all the great...
More
- Date:
- Wednesday, July 9, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibInsight
- Register!
LibGuides Basics: Building Your First LibGuide - Top Nav
Ready to build your first LibGuide using Top Tab Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
More
- Date:
- Thursday, July 10, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Introducing LibSites: A Website Builder Made for Libraries
Introducing LibSites with Personalized Patron Portal
Have you heard the buzz about LibSites yet? Did you catch a sneak peek at ACRL or our webinar in May? Here's your chance to take a...
More
Setting Up Homework Help in LibAnswers
Before the school year begins, let's make sure your patrons know where to find homework help! Every library can anticipate the questions that students using your library will ask! Whether it's general...
More
- Date:
- Monday, July 14, 2025
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibAnswers
- Register!
Learning Lab: Library Badging: Engaging Students with Interactive Tutorials in the Virtual Space
Pushing the boundaries of LibWizard, the Content Creation team at Southern New Hampshire University’s (SNHU) Shapiro Library was tasked with creating fun and interactive learning objects that could...
More
Preparing Your SpringyCamp Proposal
SpringyCamp, our annual, virtual conference will happen this fall, and we are looking for Springy clients to share their stories! If you are interested in submitting a proposal for SpringyCamp (or any...
More
- Date:
- Wednesday, July 16, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- Multi-Product New session!
- Register!
Level Up LibGuides: Curate, Write, and Design Better Guides
Here at Springshare, we have seen that the best LibGuides share some common characteristics. Join us to learn the best practices for making your new or existing LibGuides more engaging, informative,...
More
- Date:
- Thursday, July 17, 2025
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Welcome Back: Revisiting Your Welcome Campaign
Has it been a while since you reviewed your Patron Point Welcome Campaign? It might be time for a refresh - updating the content, adding new content, or even adding or removing an email. For example,...
More
- Date:
- Thursday, July 17, 2025
- Time:
- 1:30pm - 2:10pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- Patron Point
- Register!
