Getting Started with Chatbot for LibAnswers
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Monday, April 17, 2023
3:00pm - 4:00pm (Eastern Time - US & Canada) change time zone
3:00pm - 4:00pm (Eastern Time - US & Canada) change time zone
About:
Chatbot serves as the first point of contact for your online patrons, guiding them through options, and passing them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators.
Learn how to set up Chatbot for your site!
We'll cover:
- Getting to know Chatbot for LibAnswers
- Setting up a flow
- Using the question bank
- Applying a flow to a chat widget
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
Lending Hub Webinar for Public Libraries
Please register with your organization email.
LibCal's add-on Lending Hub module expands LibCal's functionality, making it simple to create and manage Library of Things collections, as well as...
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- Date:
- Monday, November 25, 2024
- Time:
- 10:00am - 10:45am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > Spaces & Equipment
- Register!
Best Practices for Images and Gallery Boxes
Enhance your LibGuides with images in rich text and with gallery boxes. Images are an important part of your guides, so it's important to choose the right image size and file type. Learn all about...
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- Date:
- Monday, November 25, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
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Ready to build your first LibGuide using Side Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
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Logging into and...
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- Date:
- Tuesday, December 3, 2024
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Lending Hub Webinar for Public Libraries
Please register with your organization email.
LibCal's add-on Lending Hub module expands LibCal's functionality, making it simple to create and manage Library of Things collections, as well as...
More
- Date:
- Wednesday, December 4, 2024
- Time:
- 2:00pm - 2:45pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > Spaces & Equipment
- Register!
LibCal Basics: Creating & Managing Events
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We'll cover:
Creating & publishing events
Adding & managing...
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- Date:
- Wednesday, December 4, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Beginner Users Public Library Interest
- Products Covered:
- LibCal
- Register!
LibInsight Full: E-Resource Datasets with COUNTER 5
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- Date:
- Thursday, December 5, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Advanced Users Intermediate Users
- Products Covered:
- LibInsight
- Register!
LibCal & Lending Hub Webinar for Public Libraries
This session is for Public Libraries only. Please register with your organization email.
Calendars, Spaces, & Appointments - oh my! LibCal makes common library activities like managing events,...
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- Date:
- Friday, December 6, 2024
- Time:
- 9:00am - 9:45am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > Spaces & Equipment
- Register!
Lending Hub Webinar for Public Libraries
Please register with your organization email.
LibCal's add-on Lending Hub module expands LibCal's functionality, making it simple to create and manage Library of Things collections, as well as...
More
- Date:
- Monday, December 9, 2024
- Time:
- 10:00am - 10:45am
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > Spaces & Equipment
- Register!
Keep your patrons updated: The System Status Management Tool
The System Status Management (SSM) tool in LibAnswers helps you to provide staff and patrons with status updates about your various systems and services. Through the System Status Dashboard, you can...
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- Date:
- Tuesday, December 10, 2024
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Admin Account Level Users Intermediate Users
- Products Covered:
- LibAnswers New session!
- Register!
