Getting Started with Chatbot for LibAnswers
3:00pm - 4:00pm (Eastern Time - US & Canada) change time zone
- Products Covered:
- LibAnswers > LibChat New Session!
- Session Type:
- Build It Session
- Jen Forgit
Chatbot serves as the first point of contact for your online patrons, guiding them through options, and passing them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators.
Learn how to set up Chatbot for your site!
- Getting to know Chatbot for LibAnswers
- Setting up a flow
- Using the question bank
- Applying a flow to a chat widget
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.