Getting Started with Chatbot for LibAnswers
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Monday, April 17, 2023
3:00pm - 4:00pm (Eastern Time - US & Canada) change time zone
3:00pm - 4:00pm (Eastern Time - US & Canada) change time zone
About:
Chatbot serves as the first point of contact for your online patrons, guiding them through options, and passing them on to a resource or staff member as needed. Chatbot can route patron questions to specific chat departments, prompt your user to create a new LibAnswers ticket, execute a LibGuides or LibAnswers search, or even direct them to a LibCal resource or LibWizard form. Chatbot can be used whether or not your library currently uses live chat operators.
Learn how to set up Chatbot for your site!
We'll cover:
- Getting to know Chatbot for LibAnswers
- Setting up a flow
- Using the question bank
- Applying a flow to a chat widget
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
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- Time:
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- 1:00pm - 2:00pm
- Session Type:
- Learning Lab
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- Public Library Interest
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- Patron Point
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- Date:
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- Time:
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- Date:
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- Time:
- 1:00pm - 1:20pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
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- Time:
- 2:00pm - 2:40pm
- User Type/Language:
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- Products Covered:
- LibCal Multi-Product Patron Point
- Register!
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- Date:
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- Time:
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- User Type/Language:
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- LibGuides & LibGuides CMS
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- Time:
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- User Type/Language:
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- Products Covered:
- LibGuides & LibGuides CMS
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- Date:
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- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
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- Date:
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- Time:
- 2:00pm - 2:45pm
- User Type/Language:
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- Products Covered:
- LibCal
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