Los primeros pasos con Chatbot
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Thursday, April 20, 2023
12:30pm - 1:30pm (Eastern Time - US & Canada) change time zone
12:30pm - 1:30pm (Eastern Time - US & Canada) change time zone
About:
Chatbot sirve como el primer punto de contacto para sus usuarios en línea, guiándolos a través de opciones y pasándolos a un recurso o miembro del personal según sea necesario. Chatbot puede enrutar las preguntas de los usuarios a departamentos de chat específicos, solicitar a su usuario que cree una nueva solicitud de LibAnswers, ejecutar una búsqueda de LibGuides o LibAnswers o incluso dirigirlos a un recurso de LibCal o un formulario de LibWizard. El Chatbot se puede usar ya sea que su biblioteca use o no operadores de chat en vivo.
¡Aprendan a configurar Chatbot para sus sitios!
Los tópicos a cubrir:
- Una introducción a Chatbot
- Configuración de un flujo
- El banco de preguntas
- La aplicación de un flujo a un widget de chat
- Las estadísticas y transcripciones de Chatbot
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
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La autenticación multifactor (MFA) es un estándar para proteger las cuentas web contra hackers, filtraciones de datos y otras amenazas en línea. En Springshare, priorizamos la seguridad de sus datos...
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- Date:
- Tuesday, August 12, 2025
- Time:
- 11:00am - 11:30am
- User Type/Language:
- En Español
- Products Covered:
- Multi-Product ¡Sesión nueva!
- Register!
Wayfinding as a Service: Elevating User Support in Physical & Digital Spaces
Have you ever wished your library’s wayfinding could do more than just point the way? With LibMaps, it can! This dynamic mapping tool transforms passive signage into an active part of your service...
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- Date:
- Tuesday, August 12, 2025
- Time:
- 3:00pm - 3:45pm
- Session Type:
- Product Demo / Sneak Peek
- Products Covered:
- LibCal > LibMaps
- Register!
Introduction to LibCal
LibCal is known as an online event calendar for libraries, but it offers so much more than just events! With LibCal you can offer online study room booking, one on one appointments, a Library of...
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- Date:
- Wednesday, August 13, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Intermediate Users Public Library Interest Regular Level Users
- Products Covered:
- LibCal LibCal > LibMaps
- Register!
Build Design Skills for New A-Z Lists and Blogs
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- Date:
- Thursday, August 14, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Training Tidbit: Creating a Banner Image for Bootstrap 5 pages
Do you want to update the header on your new A-Z Lists or Blogs in LibGuides? If you will not be using an HTML header and you'd like to create a new eye-catching banner image to use on your site, this...
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- Date:
- Monday, August 18, 2025
- Time:
- 12:00pm - 12:30pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Accessibility for LibGuides
While system-generated content in LibGuides, like navigation, is designed to be accessible, users are responsible for making sure their guide content and customizations also adhere to accessibility...
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- Date:
- Tuesday, August 19, 2025
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Advanced Users Intermediate Users Regular Level Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
Library Technology Immersion Conference
When: Wednesday, August 20 - Friday, August 22
Where: James B. Hunt Jr. Library (NC State University Libraries)
Website: atechcon.org
- From:
- Wednesday, August 20, 2025
- To:
- Friday, August 22, 2025
LibAnswers: Add Tasks and Due Dates to Tickets
Are you a checklist person? If so, you'll love the ability to assign tasks that are related to a ticket! If you use your ticket queue to manage requests for ILL, reserves, or even IT work, LibAnswers...
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- Date:
- Wednesday, August 20, 2025
- Time:
- 12:00pm - 12:45pm
- User Type/Language:
- Beginner Users Intermediate Users
- Products Covered:
- LibAnswers
- Register!
LibGuides Basics: Building Your First LibGuide - Side Nav
Ready to build your first LibGuide using Side Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
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- Date:
- Thursday, August 21, 2025
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
