Los primeros pasos con Chatbot
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Thursday, April 20, 2023
12:30pm - 1:30pm (Eastern Time - US & Canada) change time zone
12:30pm - 1:30pm (Eastern Time - US & Canada) change time zone
About:
Chatbot sirve como el primer punto de contacto para sus usuarios en línea, guiándolos a través de opciones y pasándolos a un recurso o miembro del personal según sea necesario. Chatbot puede enrutar las preguntas de los usuarios a departamentos de chat específicos, solicitar a su usuario que cree una nueva solicitud de LibAnswers, ejecutar una búsqueda de LibGuides o LibAnswers o incluso dirigirlos a un recurso de LibCal o un formulario de LibWizard. El Chatbot se puede usar ya sea que su biblioteca use o no operadores de chat en vivo.
¡Aprendan a configurar Chatbot para sus sitios!
Los tópicos a cubrir:
- Una introducción a Chatbot
- Configuración de un flujo
- El banco de preguntas
- La aplicación de un flujo a un widget de chat
- Las estadísticas y transcripciones de Chatbot
Registration has closed.
Time Zone: Eastern Time - US & Canada (change)
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- Date:
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- Time:
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- User Type/Language:
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- Date:
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- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Beginner Users Advanced Users Intermediate Users
- Products Covered:
- LibAnswers
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- Date:
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- Time:
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- Products Covered:
- LibAnswers LibCal LibGuides & LibGuides CMS Multi-Product
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- Time:
- 12:00pm - 3:30pm
- Session Type:
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- User Type/Language:
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- Products Covered:
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- Time:
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- User Type/Language:
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- Products Covered:
- LibGuides & LibGuides CMS
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- Date:
- Thursday, October 9, 2025
- Time:
- 2:00pm - 2:45pm
- User Type/Language:
- Advanced Users Intermediate Users Public Library Interest
- Products Covered:
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