Event Info

SpringySession: Tips & Strategies for Gathering Useful and Actionable Patron Feedback

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Tuesday, December 12, 2023
1:00pm - 2:00pm (Eastern Time - US & Canada) change time zone

About:

Join Springy Zinthia and learn best practices and tips for assessing patron services and using that information to create actionable evidence-driven plans. Learn how the Springshare Customer Experience team gathers user feedback and uses that feedback to drive our services and development. Zinthia will share struggles and successes from the CX team so you can learn from their experience.

This 1-hour webinar will cover:

  • Setting goals for determining what you want to learn from your patrons
  • Strategies for gathering and assessing user feedback
  • How to gather enough feedback to make evidence-based decisions
  • Ideas for ways to follow through on feedback once collected
  • ... and more! 
Registration has closed.

Meet the speaker:

Zinthia Briceño is Springshare's Manager of Customer Support and has been an integral part of the team for over 10 years. Zinthia makes sure our team runs like a well-oiled machine and that we deliver our industry-standard customer service. 

 

What is a SpringySession?

Most of Springshare staff are librarians and collectively we have many decades of experience in marketing, outreach, programming, customer service, and more. And we'd like to share what we've learned over the years with you! SpringySessions will take place 4 times a year and will cover a variety of topics aimed at providing you with real-world strategies that you can implement in your organization. Stay tuned for future SpringySessions!

Registration & confirmation:

  • Registration for this event closes two hours before start time.
    • Registration closes at 11:00am US Eastern Time.
  • When registering, please use your institution email address and not a Gmail or general email address.
    • Using a general email address may delay your registration and ability to attend this webinar.
  • One hour before the event, you will receive an email with instructions for signing into the event.
    • If you wish to only receive the recording, please disregard this email.
  • Can't attend the live event? Simply register to receive the recording!
    • The recording will be sent a few days after the event.

*By registering for this event, you consent to be contacted by Springshare.

Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team.