Event Info
LibAnswers: Productivity Tactics for Enhancing Customer Service
Print the page Add to a Calendar using iCal
Share page on Facebook This link opens in a new window
Add to Google Calendar This link opens in a new window
Share page on Twitter This link opens in a new window
Thursday, July 26, 2018
3:30pm - 4:00pm (Eastern Time - US & Canada) change time zone
3:30pm - 4:00pm (Eastern Time - US & Canada) change time zone
About:
Strategies for Maximizing Staff Efficiencies
Providing patrons with outstanding customer service starts with ensuring that staff are using their time, resources, and energy as productively as possible. Instead of letting your "day get away from you", outsmart your day with these LibAnswers features and tips for improving staff productivity.
During this webinar, we'll cover:
- Quick Overview of LibAnswers - Brief tour of the 6 components of LibAnswers Platform.
- New LibChat Operator UI - The redesigned LibChat operator console has amazing new features for better staff communication so you can get out of your inboxes.
- Features/Suggestions for Improving Staff Efficiencies - We'll cover some specific LibAnswers features that focus on staff productivity, internal communication, and streamlining workflows.
Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team.
For help, please consult our help documentation and/or contact our support team.
Registration has closed.
Webinar Software
Webinar Software
For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
Upcoming Sessions
Time Zone: Eastern Time - US & Canada (change)
LibGuides Basics: Building Your First LibGuide - Top Nav
Ready to build your first LibGuide using Top Tab Navigation? Not sure how to get started? In this session, we will walk through the basics of building a guide.
We'll cover:
Logging into and...
More
- Date:
- Monday, November 11, 2024
- Time:
- 11:00am - 12:00pm
- User Type/Language:
- Beginner Users
- Products Covered:
- LibGuides & LibGuides CMS
- Register!
LMCC Annual Conference
When: Nov 13 - 14
Where: St. Louis, MO
Website: https://www.librarymarketingconference.org/LMCC24
Ian Downie, President of Springshare’s Public Libraries Division, will be giving a short speech...
More
- From:
- Wednesday, November 13, 2024
- To:
- Thursday, November 14, 2024
Build a Newsletter for Children's Programs
Children's departments have so much fun! Spread the word about all of the fun activities happening in your library's Children's room with Patron Point emails. In this session, we'll create a...
More
- Date:
- Wednesday, November 13, 2024
- Time:
- 1:00pm - 2:00pm
- User Type/Language:
- Beginner Users Intermediate Users Public Library Interest
- Products Covered:
- New session! Patron Point
- Register!
Learning Lab: A Collaborative Approach to LibAnswers Chatbot Integration
Discover how the University of Massachusetts Boston Library transformed their user experience by integrating LibAnswers Chatbot into their discovery layer. This innovative collaboration between the...
More
- Date:
- Wednesday, November 13, 2024
- Time:
- 1:30pm - 2:30pm
- Session Type:
- Learning Lab
- Products Covered:
- LibAnswers > LibChat
- Register!
La configuración de horarios, excepciones y días festivos en LibCal
Con el año académico en marcha y las vacaciones de invierno acercándose, este es el momento perfecto para actualizar el horario de su biblioteca. ¡Únase a nosotros en una sesión breve en la que...
More
- Date:
- Thursday, November 14, 2024
- Time:
- 11:00am - 11:45am
- User Type/Language:
- Admin Account Level Users En Español
- Products Covered:
- LibCal ¡Sesión nueva!
- Register!
Drama-Free Data Collection: Easy End-of-Year Reporting with LibInsight for Public Libraries
Streamline your library's end-of-fiscal-year reporting with LibInsight! In this webinar, we'll show you how LibInsight can centralize and simplify all your data collection and reporting, making it...
More
- Date:
- Thursday, November 14, 2024
- Time:
- 2:00pm - 3:00pm
- Session Type:
- Product Demo / Sneak Peek
- User Type/Language:
- Public Library Interest
- Products Covered:
- LibInsight
- Register!
Learning Lab: Get Noticed with Notices
Notices are prime engagement opportunities for you and your patrons. Rather than sending boring text-only informational emails, create vibrant emails that share more about what the library has to...
More
- Date:
- Tuesday, November 19, 2024
- Time:
- 12:30pm - 1:30pm
- Session Type:
- Learning Lab
- User Type/Language:
- Public Library Interest
- Products Covered:
- Patron Point
- Register!
Creating Revenue for the Library with LibCal
If your library offers additional services like passports, private use of meeting rooms, or offers small single-use items like earplugs, headphones or printing supplies, you can use LibCal to manage...
More
- Date:
- Tuesday, November 19, 2024
- Time:
- 2:00pm - 3:00pm
- User Type/Language:
- Admin Account Level Users Advanced Users Intermediate Users Public Library Interest
- Products Covered:
- LibCal New session!
- Register!
Level Up LibGuides: Curate, Write, and Design Better Guides
Here at Springshare, we have seen that the best LibGuides share some common characteristics. Join us to learn the best practices for making your new or existing LibGuides more engaging, informative,...
More
- Date:
- Wednesday, November 20, 2024
- Time:
- 12:00pm - 1:00pm
- User Type/Language:
- Intermediate Users Public Library Interest
- Products Covered:
- LibGuides & LibGuides CMS New session!
- Register!