Training Tidbits: Time Saving with Macros in LibAnswers & Canned Messages in LibChat
In this session:
Bite-sized training sessions that are easy to digest! Join us for a 15 minute mini-session as we look at ways to set up reusable messages in LibAnswers. These will save you from typing out the same replies over and over again!
- Creating macros for ticket replies and transfers (including SMS macros)
- Making use of template tokens
- Setting up canned messages for LibChat
This session is intended for: All Users
Products covered: LibAnswers
Registration is not required, but is recommended to receive a reminder email and ics file to add to your calendar.
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