Event Title

LibChat: System Setup & Answering Chats

Monday, July 8, 2019
2:00pm - 2:50pm (Eastern Time - US & Canada) change time zone

Event Details


Products Covered:
LibAnswers Training Room: https://springshare.zoom.us/j/393214184
Session Type:
Build It Session
Michelle Lustig


Learn how to set up your LibChat system, create and staff chat widgets, review transcripts, and use your statistics. This session includes some training tips for you to share with your staff. Show them how to set up personal LibChat settings, such as nicknames and canned messages.

Learning Outcomes:

  • System Settings
  • Personal Settings
  • Creating Canned Messages
  • Setting Up Chat Widgets​
  • Answering & transferring chats
  • Using the Iframe chat feature
  • Reviewing Transcripts and Statistics

Can't make this session?

Previously Recorded Session

User Type:
Admin Account Level Users  
Registration has closed.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.