Event Title

LibChat: System Setup & Answering Chats
Monday, July 8, 2019
2:00pm - 2:50pm (Eastern Time - US & Canada) change time zone
2:00pm - 2:50pm (Eastern Time - US & Canada) change time zone
Event Details
Details
- Products Covered:
- LibAnswers
- Location:
- LibAnswers Training Room: https://springshare.zoom.us/j/393214184
- Session Type:
- Build It Session
- Springy:
- Michelle Lustig
About:
Learn how to set up your LibChat system, create and staff chat widgets, review transcripts, and use your statistics. This session includes some training tips for you to share with your staff. Show them how to set up personal LibChat settings, such as nicknames and canned messages.
Learning Outcomes:
- System Settings
- Personal Settings
- Creating Canned Messages
- Setting Up Chat Widgets
- Answering & transferring chats
- Using the Iframe chat feature
- Reviewing Transcripts and Statistics
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