Event Title

Explore Chatbot & LibCal Heat Map Features!

Tuesday, August 9, 2022
1:00pm - 1:45pm (Eastern Time - US & Canada) change time zone

Event Details

Details

Products Covered:
LibAnswers   LibCal  
Session Type:
Product Demo / Sneak Peek
Springy:
Talia Richards-Resendes

About:

Springshare's been working hard all summer to bring you amazing new features to your LibAnswers and LibCal tools. Both of these features come *free* with your LibAnswers and LibCal subscriptions.

Chatbot - Coming Fall, 2022!

Chatbot functionality will be coming live this Fall but you'll get a sneak-peak in this webinar!

Chatbot is here to help lighten the load on your chat operators by being the first point of contact for patrons.

  • Use our Chatbot flows to gather patron information like their name and email, or to provide folks with a selection of FAQs to answer common questions like: “What are your hours?” or “How do I renew an item?“.
  • If patrons need more help, Chatbot will be able to pass those requests over to your live chat operators, or create tickets in your chosen ticket queue for follow up.

LibCal Heat Maps - Available Now

Heat maps works with LibCal's interactive mapping module to show you hot and cool spots in your library buildings.

This 45-minute webinar will cover:

  • Quick overview of Chatbot functionality - coming Fall 2022.
  • Demo of LibCal Heat Map functionality, available now.
  • Time for Q&A. 

Registration & Confirmation:

  • Registration for this event closes two hours before start time.
    • Registration closes at 11:00 am US Eastern Time.
  • One hour before the event, you will receive an email with instructions for signing into the event.
    • If you wish to only receive the recording, please disregard this email.
  • When registering, please use your institution email address and not a Gmail or general email address.
    • Using a general email address may delay your registration and ability to attend this webinar.
  • Can't attend the live event? Simply register to receive the recording!
    • The recording will be sent a few days after the event.
Registration has closed.

Webinar Software

For our sessions, we use Zoom. There is a webinar client required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.