Event Info

Operational Transparency: Making the Hidden Work of Your Library ACTUALLY Visible!

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Friday, January 23, 2026
11:30am - 12:30pm (Eastern Time - US & Canada) change time zone

About:

Much of what makes a library thrive happens behind the scenes. Staffing coordination, incident response, user-centered website design, and physical space management are all essential to daily operations, yet patrons rarely see this work. In this SpringySession, we’ll explore “operational transparency,” the practice of making this hidden labor more visible – not for self-promotion, but to build trust, streamline communication, and improve both staff and patron experiences.

Discover how libraries can design workflows and digital spaces that make the invisible actually visible!

This 1-hour webinar will cover:

  • Improved wayfinding with LibMaps to help staff and patrons share a common spatial understanding
  • Incident Reporting for accountability, safety, and staff support
  • Creating a cohesive and transparent public face for your library's ongoing work using LibSites and the Personalized Patron Portal
  • Time for Q&A

Registration is required. There are 485 seats available.

Meet the speaker:

Talia Resendes is the head of the Marketing Team here at Springshare. Prior to becoming a Springy, she worked as the Digital Initiatives Librarian at Johnson & Wales University for over 5 years. Talia enjoys knitting, upcycling furniture, and relaxing in her cabin in the Catskills.

 

What is a SpringySession?

SpringySessions give the Springshare team the chance to share what we've learned from our years of experience in marketing, outreach, programming, customer service, and more. These webinars cover a variety of topics aimed at providing you with real-world strategies that you can implement in your organization. Watch our previous SpringySessions.

Registration & confirmation:

  • Registration for this event closes two hours before start time.
    • Registration closes at 9:30am US Eastern Time.
  • When registering, please use your institution email address and not a Gmail or general email address.
    • Using a general email address may delay your registration and ability to attend this webinar.
  • One hour before the event, you will receive an email with instructions for signing into the event.
    • If you wish to only receive the recording, please disregard this email.
  • Can't attend the live event? Simply register to receive the recording!
    • The recording will be sent a few days after the event.

*By registering for this event, you consent to be contacted by Springshare.

Note: This webinar is not an in-depth training session.
For help, please consult our help documentation and/or contact our support team.